Frequently Asked Questions
At Equestrian Pro Supply, accessible from equestrianprosupply.com, we want your shopping experience to be as smooth and enjoyable as possible. Below you will find answers to some of the most common questions we receive from our customers. If you cannot find the information you are looking for, please do not hesitate to reach out to us through our website’s contact page.
General Questions
What is Equestrian Pro Supply?
Equestrian Pro Supply is your trusted online destination for high-quality equestrian products. We offer a carefully curated selection of tack, riding apparel, stable supplies, and horse care items, mirroring the trusted product range found at the well-known retailer, doversaddlery.com. We are dedicated to providing riders of all levels with the gear they need to perform their best.
Do you only sell English riding products?
Our primary focus is on English riding disciplines, including dressage, show jumping, eventing, and hunters. We carry a comprehensive range of products tailored to the specific needs of English riders and their horses. This includes saddles, bridles, bits, breeches, show coats, and discipline-specific accessories.
Is the information on your website accurate?
We strive to ensure that all product descriptions, images, and pricing on equestrianprosupply.com are as accurate and up-to-date as possible. However, due to the nature of online retail, minor variations in color, sizing, or specifications may occur. If you have a specific question about a product, please contact us for clarification before placing your order.
Ordering & Payment
How do I place an order?
Placing an order is easy. Simply browse our website, add the items you wish to purchase to your cart, and proceed to the checkout page. You will be guided through a secure process to enter your shipping and payment information. You do not need an account to place an order, but creating one allows you to track your orders and save your information for faster checkout in the future.
What payment methods do you accept?
We accept a variety of secure payment methods to accommodate our customers. These typically include major credit cards (such as Visa, MasterCard, American Express, and Discover), as well as digital payment options where available. All payment information is transmitted securely.
Can I change or cancel my order after it has been placed?
We process orders very quickly to ensure prompt delivery. If you need to make a change or cancel an order, please contact us immediately through our website. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered the shipping process.
Will I be charged sales tax?
Sales tax may be applied to orders based on the shipping destination and applicable state and local laws. Any applicable taxes will be calculated and displayed clearly during the checkout process before you finalize your purchase.
Products & Sizing
How do I know what size to order for apparel or boots?
Sizing can vary between different brands and product types. For the most accurate fit, we strongly recommend referring to the specific size chart provided on the product page for the item you are interested in. These charts provide measurements to help you compare to your own.
What if a saddle or boot doesn’t fit my horse or me?
We understand that fit is critical, especially for items like saddles and boots. We offer a 30-day return window for new saddles and riding boots. However, these items may be subject to a prorated refund based on usage, as we must be able to resell them as new. Please review our full Return Policy for all details and conditions.
Are all items you sell in stock?
We make every effort to display accurate stock levels on our website. However, from time to time, a manufacturer delay or sudden high demand may affect availability. If an item you order turns out to be out of stock, we will notify you as soon as possible to discuss options.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If something doesn’t work out, you may return most items in their original condition within 30 days of purchase for a refund. Please note that certain items, such as opened supplements, personalized items, and undergarments, are non-returnable for hygiene and safety reasons. Please see our detailed Return Policy page for complete information.
How do I make a return?
For customers in the contiguous 48 states, we offer a convenient prepaid return label option for a fee, which is deducted from your refund. You can initiate this process through your account or by contacting our customer service team. For returns from other locations, you would need to arrange and pay for return shipping yourself using a trackable method.
How long does it take to receive my refund?
Once your return package arrives at our facility, it generally takes our team 10–21 days to process it, depending on the volume of returns. After your refund is processed, it may take an additional 1–4 business days for the funds to appear in your account, depending on your financial institution’s policies.
Account & Technical Issues
I forgot my password. How can I reset it?
On the account login page, click the “Forgot Your Password?” link. Enter the email address associated with your account, and we will send you instructions on how to create a new password.
Is my personal information secure?
Yes, protecting your privacy and security is a top priority for us. Our website uses industry-standard encryption technology to protect your personal and payment information during transmission. Please review our Privacy Policy for more details on how we collect, use, and safeguard your data.
What are cookies and why does your site use them?
Cookies are small data files stored on your computer by your web browser. We use cookies to enhance your experience on equestrianprosupply.com. They help us remember items in your shopping cart, recognize you when you return to our site, and understand how customers use our site so we can improve it.